Realtime Eligibility High Failure Rate - BCBS Tennessee

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 04, 2025 - 20:36 EST

Monitoring

BCBS Tennessee now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 19:34 EST

Investigating

A high failure rate of 30% has been detected for BCBS Tennessee.
Posted Nov 04, 2025 - 19:28 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Tennessee).