Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 15, 2025 - 20:48 EDT

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 19:46 EDT

Investigating

A high failure rate has been detected for 1 Medicare payer(s).

Medicare Colorado Part B is failing at 15%
Posted Sep 15, 2025 - 19:42 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).