Realtime Eligibility High Failure Rate - BCBS Massachusetts

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 04, 2025 - 14:50 EST

Monitoring

BCBS Massachusetts now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 13:48 EST

Investigating

A high failure rate of 10% has been detected for BCBS Massachusetts.
Posted Nov 04, 2025 - 13:46 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Massachusetts).