Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 15, 2025 - 21:32 EDT

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 20:30 EDT

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 20%
Posted Sep 15, 2025 - 20:24 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).