Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Nov 04, 2025 - 22:08 EST

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 21:06 EST

Investigating

A high failure rate has been detected for 3 United Healthcare payer(s).

United Healthcare Ovations (AARP) is failing at 11.92%
United Healthcare (Medicare Advantage) is failing at 22.22%
AARP Medicare Complete (Secure Horizons) is failing at 25%
Posted Nov 04, 2025 - 21:03 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).
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