Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 03:48 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 20, 2025 - 02:48 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna (Medicare Advantage) is failing at 12.5%
Posted Oct 20, 2025 - 02:42 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).