Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted May 03, 2026 - 23:47 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted May 03, 2026 - 22:45 EDT

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Illinicare Health Plan is failing at 16.67%
Posted May 03, 2026 - 22:41 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).