Realtime Eligibility High Failure Rate - BCBS Massachusetts

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 14:18 EST

Monitoring

BCBS Massachusetts now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 13:16 EST

Investigating

A high failure rate of 13% has been detected for BCBS Massachusetts.
Posted Jan 20, 2026 - 13:12 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Massachusetts).