Realtime Eligibility High Failure Rate - Anthem

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 16, 2025 - 04:36 EDT

Monitoring

Anthem now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 16, 2025 - 03:36 EDT

Investigating

A high failure rate has been detected for 2 Anthem payer(s).

Anthem BCBS Georgia is failing at 16.67%
Anthem BC California is failing at 37.5%
Posted Sep 16, 2025 - 03:32 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Anthem).