Realtime Eligibility High Failure Rate - Oxford Health Plans

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 04, 2025 - 14:04 EST

Monitoring

Oxford Health Plans now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 13:02 EST

Investigating

A high failure rate of 15% has been detected for Oxford Health Plans.
Posted Nov 04, 2025 - 12:58 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Oxford Health Plans).