Realtime Eligibility High Failure Rate - Anthem

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jul 04, 2025 - 00:16 EDT

Monitoring

Anthem now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jul 03, 2025 - 23:14 EDT

Investigating

A high failure rate has been detected for 1 Anthem payer(s).

Anthem BCBS Kentucky is failing at 16.67%
Posted Jul 03, 2025 - 23:12 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Anthem).