Realtime Eligibility High Failure Rate - BCBS Massachusetts

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 12, 2026 - 11:18 EDT

Monitoring

BCBS Massachusetts now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 12, 2026 - 10:16 EDT

Investigating

A high failure rate of 15% has been detected for BCBS Massachusetts.
Posted Apr 12, 2026 - 09:02 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Massachusetts).