Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 13:16 EST

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 12:14 EST

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

Golden Rule is failing at 14.29%
Posted Jan 20, 2026 - 12:06 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).