Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Jan 12, 2026 - 17:30 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 12, 2026 - 16:28 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health Kentucky is failing at 11.11%
Posted Jan 12, 2026 - 16:26 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).