Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Nov 04, 2025 - 18:36 EST

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 17:34 EST

Investigating

A high failure rate has been detected for 2 Medicare payer(s).

Blue Cross Community MMAI (Medicare-Medicaid) is failing at 33.33%
Medicare Colorado Part B is failing at 20%
Posted Nov 04, 2025 - 17:24 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).