Realtime Eligibility High Failure Rate - Automated Benefit Services

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Dec 10, 2025 - 17:20 EST

Monitoring

Automated Benefit Services now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 10, 2025 - 16:20 EST

Update

Availity continues to monitor the status of this connection. Updates will be posted as additional information is known.
Posted Dec 10, 2025 - 00:30 EST

Investigating

A high failure rate of 100% has been detected for Automated Benefit Services.
Posted Dec 09, 2025 - 00:28 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Automated Benefit Services).