Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Feb 02, 2026 - 23:58 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Feb 02, 2026 - 22:56 EST

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Aetna Better Health Kentucky is failing at 20%
Illinicare Health Plan is failing at 100%
Posted Feb 02, 2026 - 22:52 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).