Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 15, 2025 - 20:02 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 19:02 EDT

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

AARP Medicare Complete (Secure Horizons) is failing at 16.67%
Posted Sep 15, 2025 - 18:56 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).