Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 07:40 EST

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 06:38 EST

Investigating

A high failure rate has been detected for 1 Medicare payer(s).

DMERC Region C is failing at 12.5%
Posted Jan 20, 2026 - 06:36 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).