Realtime Eligibility High Failure Rate - BCBS Massachusetts

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 07, 2026 - 14:52 EDT

Monitoring

BCBS Massachusetts now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 07, 2026 - 13:50 EDT

Investigating

A high failure rate of 17% has been detected for BCBS Massachusetts.
Posted Apr 07, 2026 - 13:48 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Massachusetts).