Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Dec 04, 2025 - 11:36 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 04, 2025 - 10:34 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health Louisiana is failing at 16.67%
Posted Dec 04, 2025 - 10:30 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).