Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 04, 2025 - 15:20 EST

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 14:18 EST

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 10.42%
Posted Nov 04, 2025 - 14:14 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).