Realtime Eligibility High Failure Rate - Absolute Total Care

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 04, 2025 - 15:32 EST

Monitoring

Absolute Total Care now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 14:30 EST

Investigating

A high failure rate of 50% has been detected for Absolute Total Care.
Posted Nov 04, 2025 - 14:16 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Absolute Total Care).