Realtime Eligibility High Failure Rate - BCBS New Mexico

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Dec 09, 2025 - 08:16 EST

Monitoring

BCBS New Mexico now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 09, 2025 - 07:14 EST

Investigating

A high failure rate of 12% has been detected for BCBS New Mexico.
Posted Dec 09, 2025 - 04:52 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS New Mexico).