Realtime Eligibility High Failure Rate - BCBS Michigan HMO / BCN

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2025 - 13:46 EDT

Monitoring

BCBS Michigan HMO / BCN now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 12:44 EDT

Investigating

A high failure rate of 18% has been detected for BCBS Michigan HMO / BCN.
Posted Apr 08, 2025 - 12:40 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Michigan HMO / BCN).