Realtime Eligibility High Failure Rate - Sunshine Health (formerly known as Sunshine State Health Plan)

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.

Posted Mar 21, 2025 - 16:34 EDT

Monitoring

Sunshine Health (formerly known as Sunshine State Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability

Posted Mar 21, 2025 - 15:34 EDT

Investigating

A high failure rate of 21% has been detected for Sunshine Health (formerly known as Sunshine State Health Plan).

Posted Mar 21, 2025 - 15:10 EDT

This incident affected: Realtime Eligibilty Payer Connectivity and Response (Sunshine Health (formerly known as Sunshine State Health Plan)).