Realtime Eligibility High Failure Rate - Sunshine Health (formerly known as Sunshine State Health Plan)

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.

Posted Nov 04, 2025 - 17:10 EST

Monitoring

Sunshine Health (formerly known as Sunshine State Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability

Posted Nov 04, 2025 - 16:08 EST

Investigating

A high failure rate of 26% has been detected for Sunshine Health (formerly known as Sunshine State Health Plan).

Posted Nov 04, 2025 - 16:02 EST

This incident affected: Realtime Eligibilty Payer Connectivity and Response (Sunshine Health (formerly known as Sunshine State Health Plan)).