Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jul 03, 2025 - 14:32 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jul 03, 2025 - 13:30 EDT

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

UnitedHealthcare Community Plan AZ (Arizona Physicians IPA) is failing at 25%
Posted Jul 03, 2025 - 13:26 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).