Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 04, 2025 - 21:22 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Illinicare Health Plan is failing at 100%
Posted Dec 04, 2025 - 21:18 EST
This incident affects: Realtime Eligibilty Payer Connectivity and Response (Aetna).