Realtime Eligibility High Failure Rate - Sunshine Health (formerly known as Sunshine State Health Plan)

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Mar 21, 2025 - 15:08 EDT

Monitoring

Sunshine Health (formerly known as Sunshine State Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Mar 21, 2025 - 14:06 EDT

Investigating

A high failure rate of 17% has been detected for Sunshine Health (formerly known as Sunshine State Health Plan).
Posted Mar 21, 2025 - 13:54 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Sunshine Health (formerly known as Sunshine State Health Plan)).