Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2025 - 13:46 EDT

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 12:44 EDT

Investigating

A high failure rate has been detected for 1 Medicare payer(s).

Medicare Arkansas Part B is failing at 33.33%
Posted Apr 08, 2025 - 12:40 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).