Realtime Eligibility High Failure Rate - BCBS North Carolina

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 13:14 EST

Monitoring

BCBS North Carolina now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 12:12 EST

Investigating

A high failure rate of 13% has been detected for BCBS North Carolina.
Posted Jan 20, 2026 - 12:08 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS North Carolina).