Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Dec 09, 2025 - 03:20 EST

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 09, 2025 - 02:18 EST

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

United Healthcare Direct is failing at 21.25%
Posted Dec 09, 2025 - 02:04 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).