Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 08, 2025 - 07:56 EDT

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 06:54 EDT

Investigating

A high failure rate has been detected for 2 TriCare payer(s).

TRICARE West is failing at 11.76%
Tricare East (DOS prior to 1-01-2025) is failing at 40%
Posted Apr 08, 2025 - 06:48 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).