Realtime Eligibility High Failure Rate - Keystone First (formerly Keystone Mercy Health Plan)

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Mar 21, 2025 - 12:18 EDT

Monitoring

Keystone First (formerly Keystone Mercy Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Mar 21, 2025 - 11:16 EDT

Investigating

A high failure rate of 25% has been detected for Keystone First (formerly Keystone Mercy Health Plan).
Posted Mar 21, 2025 - 09:54 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Keystone First (formerly Keystone Mercy Health Plan)).