Realtime Eligibility High Failure Rate - Sunshine Health (formerly known as Sunshine State Health Plan)

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.

Posted Apr 08, 2025 - 12:14 EDT

Monitoring

Sunshine Health (formerly known as Sunshine State Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability

Posted Apr 08, 2025 - 11:12 EDT

Investigating

A high failure rate of 14% has been detected for Sunshine Health (formerly known as Sunshine State Health Plan).

Posted Apr 08, 2025 - 11:08 EDT

This incident affected: Realtime Eligibilty Payer Connectivity and Response (Sunshine Health (formerly known as Sunshine State Health Plan)).