Realtime Eligibility High Failure Rate - Medicaid Illinois

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 10:02 EST

Monitoring

Medicaid Illinois now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 09:00 EST

Investigating

A high failure rate has been detected for 1 Medicaid Illinois payer(s).

CountyCare (Medicaid IL MCO) is failing at 10.26%
Posted Jan 20, 2026 - 08:58 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicaid Illinois).