Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Mar 21, 2025 - 15:26 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Mar 21, 2025 - 14:24 EDT

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

AARP Medicare Complete (Secure Horizons) is failing at 14.29%
Posted Mar 21, 2025 - 14:22 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).