Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Aug 03, 2026 - 03:24 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Aug 03, 2026 - 02:22 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Senior Supplemental is failing at 14.29%
Posted Aug 03, 2026 - 02:12 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).