Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Feb 02, 2026 - 18:02 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Feb 02, 2026 - 17:02 EST

Investigating

A high failure rate has been detected for 3 Aetna payer(s).

Aetna Senior Supplemental is failing at 100%
Aetna Better Health Kentucky is failing at 12.5%
Aetna Better Health Louisiana is failing at 14.29%
Posted Feb 02, 2026 - 16:52 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).