Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Jul 04, 2025 - 01:02 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jul 04, 2025 - 00:01 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).
Posted Jul 03, 2025 - 23:58 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).