Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

Availity continues to monitor the status of this connection. Updates will be posted as additional information is known.
Posted Feb 16, 2026 - 14:22 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Feb 04, 2026 - 13:56 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Affordable Health Choices (SM) - SRC is failing at 25%
Posted Feb 04, 2026 - 13:52 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).