Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 13:26 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 12:24 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health of West Virginia is failing at 100%
Posted Jan 20, 2026 - 12:20 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).