Realtime Eligibility High Failure Rate - United Healthcare
Incident Report for Realtime Dashboard
Resolved
This issue has been resolved. All associated payers are operating with acceptable limits.
Posted May 15, 2024 - 19:18 EDT
Monitoring
United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted May 15, 2024 - 18:16 EDT
Investigating
A high failure rate has been detected for 5 United Healthcare payer(s).

United Healthcare Direct is failing at 28.08%
AARP Medicare Complete (Secure Horizons) is failing at 41.18%
United Healthcare (Medicare Advantage) is failing at 12.5%
UnitedHealthcare Community Plan (formerly Unison) is failing at 50%
UnitedHealthcare Community Plan AZ (Arizona Physicians IPA) is failing at 50%
Posted May 15, 2024 - 18:04 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).
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