Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Nov 14, 2025 - 13:40 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 14, 2025 - 12:38 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Medicaid Texas and CHIP is failing at 25%
Posted Nov 14, 2025 - 12:30 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).