Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Dec 09, 2025 - 00:18 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 08, 2025 - 23:18 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna is failing at 12.5%
Posted Dec 08, 2025 - 23:14 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).