Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 12, 2026 - 05:26 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 12, 2026 - 00:04 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Affordable Health Choices (SM) - SRC is failing at 14.29%
Posted Apr 12, 2026 - 00:02 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).