Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Dec 09, 2025 - 03:16 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 09, 2025 - 02:14 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Senior Supplemental is failing at 12.5%
Posted Dec 09, 2025 - 02:10 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).