Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 20, 2026 - 12:00 EST

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 11:00 EST

Investigating

A high failure rate has been detected for 3 Medicare payer(s).

Blue Cross Community MMAI (Medicare-Medicaid) is failing at 22.22%
Medicare Colorado Part B is failing at 80%
Posted Jan 20, 2026 - 10:32 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).