Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted May 03, 2026 - 06:45 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted May 03, 2026 - 05:43 EDT

Investigating

A high failure rate has been detected for 3 Aetna payer(s).

Aetna is failing at 18.18%
Aetna (Medicare Advantage) is failing at 63.64%
Aetna Affordable Health Choices (SM) - SRC is failing at 50%
Posted May 03, 2026 - 05:08 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).